Link problems

My Link is offline. What can I do?
If the Link is offline and not able to operate with the HomeWizard Link app any longer, try to resolve this with the troubleshooting procedures below. You m...
Thu, 6 Sep, 2018 at 12:39 PM
Where can I find my validation code ?
If you are having problems scanning the QR code during the installation process, after 30 seconds or so you can enter the validation code manually. The ...
Thu, 6 Sep, 2018 at 12:58 PM
Does the HomeWizard Link connect to the router by Wi-Fi or cable?
The HomeWizard link does not work on Wi-Fi. It will only work if connected by a network cable.
Thu, 6 Sep, 2018 at 12:50 PM
Will the Link work with existing installed 433MHz devices?
No 433MHz devices can be used with the Link. The Link can only communicate with connected devices that use the 'Home Wizard 868MHz frequency and proto...
Thu, 6 Sep, 2018 at 1:25 PM
What protocols are used in the Link?
The HomeWizard link only works with our own 'HomeWizard 868 protocol' and it is not compatible with ZigBee or Z-Wave protocols. Our experience is...
Thu, 6 Sep, 2018 at 12:54 PM